Welcome to The Creativo (https://www.thecreativo.xyz/). Your privacy is important to us.
This Digital Zine Privacy Policy and Terms & Conditions explain what information we collect, how we use it, and your rights related to that information.
1. Who We Are
This website is run by Serena Ahluwalia, offering digital content including zines, articles, poetry, and other creative works, through secure e-commerce platforms.
2. What Personal Data We Collect & Why
We may collect the following data from you:
- Email address (if you subscribe to updates, newsletters, or make a purchase)
- Name and payment info (only if you make a purchase — securely handled by third-party payment processors)
- Technical data like IP address, browser type, and cookies — to help improve site functionality and user experience
We do not accept blog comments or user-generated content at this time.
3. How We Collect Your Data
We collect data when you:
- Sign up for email updates or newsletters
- Purchase a digital product
- Interact with us via forms or embedded platforms (like Gumroad, Ko-fi, or Payhip)
We may also use tools like Google Analytics or WordPress stats to track site performance (this data is anonymized).
4. Third-Party Services
We may use the following third-party services to sell or promote our products:
- Gumroad
- Ko-fi
- Payhip
- WooCommerce (WordPress plugin) – for future sales
- Email tools (e.g., MailerLite or similar)
- Analytics tools (e.g., Google Analytics, WordPress Jetpack)
These platforms may collect additional data per their own privacy policies. We do not have access to your full payment information.
5. Cookies
We may use cookies to:
- Understand how visitors use our website
- Improve website performance and design
You can disable cookies through your browser settings at any time.
6. Your Rights
Depending on your location, you may have the right to:
- Request access to your personal data
- Ask us to delete your data
- Withdraw consent at any time
- File a complaint with your local data protection authority
To exercise these rights, email us at serenaahluwalia@gmail.com
7. Security
We use secure platforms and best practices to keep your information safe. However, no website can guarantee 100% protection.
8. Contact Us
If you have any questions or requests regarding your data, please contact:
📧 serenaahluwalia@gmail.com
📜 Terms and Conditions
These Terms also govern your use of our website and digital zines. By accessing or purchasing from this site, you agree to the terms outlined in our digital zine privacy policy and user agreement below.
1. Intellectual Property
All content on this website—including text, artwork, design, downloadable products, and zines—is the original work of the site owner and is protected by copyright laws.
You may not reproduce, distribute, modify, display, or sell any part of this content without prior written consent.
2. Digital Product Use
All zines and digital downloads are for personal, non-commercial use only.
You may not:
- Resell or redistribute the files
- Use them for commercial or promotional purposes
- Claim any part of the content as your own
Downloading a zine does not grant ownership—only a license to use it personally.
3. Payments and Currency
We accept payments through third-party platforms (e.g., Gumroad, Ko-fi, Payhip, and WooCommerce). Prices are listed in INR or USD depending on your location or platform.
4. Refund Policy
Due to the digital nature of our products, all sales are final.
We do not offer refunds, returns, or exchanges once a digital product has been downloaded or accessed.
If you experience any issues with your file (e.g., download errors), please contact us and we’ll do our best to help.
5. User Conduct
You agree not to use the website or its content:
- For any unlawful purpose
- To violate any local, international, or intellectual property laws
- To attempt unauthorized access or interfere with the website’s security
6. Limitation of Liability
We are not responsible for:
- Any damages resulting from the use or misuse of our digital content
- Incompatibility with your device or software
- External issues caused by third-party platforms (e.g., payment processors)
7. Plagiarism & Misuse
We take plagiarism seriously. If our zines, text, or media are used without credit, altered and redistributed, or copied, we reserve the right to take legal action and report infringement under applicable intellectual property laws.
8. Changes to Terms
We reserve the right to update or modify these Terms and Conditions at any time.Your continued use of the site constitutes acceptance of those changes.
9. Contact
For questions or support, you can reach out via serenaahluwalia@gmail.com or through our official social channels listed on the site.